Common questions
Can't find what you're looking for? Send it via WhatsApp or the contact form — we'll answer within one business day.
Which areas of Sint Maarten do you cover?+
Routes across both sides of the island. We'll confirm coverage to your address as soon as you reach out.
Copy linkHow often should my pool be serviced?+
Most villa pools do well on a weekly cadence. Rentals between guests, salt pools and pools with heavy use sometimes benefit from twice-weekly visits.
Copy linkCan you work around guest turnovers?+
Yes — we coordinate visits around your rental calendar with priority bookings on the Performance and Manager plans.
Copy linkWhy are prices marked $— on the site?+
We're finalizing launch pricing before opening to the public. Every quote is tailored anyway, so you'll always get a real number — not a placeholder — within one business day of asking.
Copy linkAre chemicals included?+
Routine chemicals are included up to a fair-use threshold on maintenance plans. Heavy shocks, algae recovery, drain-and-refill chemistry are quoted separately so there are no surprises.
Copy linkHow does invoicing work?+
Monthly invoicing for maintenance and bundles. One-off jobs are invoiced after the visit. Bank transfer or cash — card and online payment coming after launch.
Copy linkWhat does the post-visit report look like?+
Before / after photos, chemistry numbers and any flagged issues — sent over WhatsApp or email the same day. Multi-property accounts get a monthly trend summary.
Copy linkAre you insured?+
Yes. Liability insurance for property work and equipment damage cover for pool gear.
Copy linkDo you work with property managers?+
Yes. Estate concierge accounts include a dedicated coordinator, consolidated invoicing and an owner dashboard.
Copy linkHow do I get a quote?+
Use the Request a Quote form or send us a WhatsApp message — we reply within one business day with options and pricing.
Copy linkDo I need to be home for the first visit?+
Not always — we can do a self-guided walk-through with photos. For gate codes or restricted areas we'll coordinate access in advance.
Copy linkAsk us anything
The fastest path to a real answer is a quick WhatsApp message.